Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Waseem Bahadur, Ali Nawaz Khan, Ahsan Ali, and Muhammad Usman
| Year of publication: |
2020
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| Authors: | Bahadur, Waseem ; Khan, Ali Nawaz ; Ali, Ahsan ; Usman, Muhammad |
| Published in: |
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2675, ZDB-ID 2092673-X. - Vol. 19.2020, 3, p. 229-252
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| Subject: | Employee empathy | satisfaction with service employee | service loyalty | trust in service employee | Emotion | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Dienstleistungsberufe | Service workers | Mitarbeiterbindung | Employee retention | Arbeitskräfte | Workforce |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332667.2019.1688598 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012258657