Exploring the role of the service environment in forming customer's service experience

Jörg Pareigis, Bo Edvardsson and Bo Enquist

Year of publication:	2011
Authors:	Pareigis, Jörg ; Edvardsson, Bo ; Enquist, Bo
Published in:	International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 3.2011, 1, p. 110-124
Subject:	Öffentlicher Verkehr \| Public transport \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Schweden \| Sweden

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