Measuring the effectiveness of first service encounter in public transportation : an empirical investigation
Govind Nath Srivastava
| Year of publication: |
2021
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|---|---|
| Authors: | Srivastava, Govind Nath |
| Published in: |
International journal of business innovation and research : IJBIR. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-0260, ZDB-ID 2436046-6. - Vol. 24.2021, 1, p. 100-123
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| Subject: | public transportation | customer satisfaction | service encounter | service quality | platform amenities | Delhi Metro | platform services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Öffentlicher Nahverkehr | Local public transport | Öffentlicher Verkehr | Public transport | Digitale Plattform | Digital platform |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIR.2021.111990 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012507171