F INFORMATION COMMERCE & TECHNOLOGY - Managing quality in the e-service system: Development and application of a process model - Fc:160
| Year of publication: |
2005
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|---|---|
| Authors: | Field, Joy M. ; Heim, Gregory R. ; Sinha, Kingshuk K. |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 45.2005, 4, p. 461-464
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