Managing Quality in the E-Service System: Development and Application of a Process Model
| Year of publication: |
2004
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|---|---|
| Authors: | Field, Joy M. ; Heim, Gregory R. ; Sinha, Kingshuk K. |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 13.2004, 4, p. 291-306
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