F INFORMATION COMMERCE & TECHNOLOGY - Replication of measures in information systems research: The case of IS SERVQUAL Fd:000
| Year of publication: |
2001
|
|---|---|
| Authors: | Kettinger, William J. ; Lee, Choong C. |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 41.2001, 1, p. 91-92
|