RESEARCH NOTES - Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality
| Year of publication: |
2005
|
|---|---|
| Authors: | Kettinger, William J. ; Lee, Choong C. |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, Minn : Soc, ISSN 0276-7783, ZDB-ID 4050897. - Vol. 29.2005, 4, p. 607-624
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