Fairness quality : a conceptual model and multiple-item scale for assessing firms' fairness : an exploratory study
Bang Nguyen; Lyndon Simkin; Phil Klaus; Junsong Chen
| Year of publication: |
2015
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|---|---|
| Authors: | Bang, Nguyen ; Simkin, Lyndon ; Klaus, Philipp ; Chen, Junsong |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 31.2015, 11/12, p. 1181-1206
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| Subject: | fairness | ethics | quality | scale development | conceptual framework | metric | Gerechtigkeit | Justice | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Ethik | Ethics | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011405224