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RESEARCH PAPERS - Fit Between Strategy and IS Specialization: A Framework for Effective Choice and Customization of Information System Application Modules - This article describes a framework developed in order to better understand effective information system module choice and customization from a strategy perspective.
Haines, Marc N., (2006)
WebQual : an instrument for consumer evaluation of web sites
Loiacono, Eleanor T., (2007)
Addressing business agility challenges with enterprise systems
Goodhue, Dale L., (2009)