Fostering employee-customer identification : the impact of relational job design
Yan Li, Weining Guo, Steven J. Armstrong, Yi (Fionna) Xie, Yuanyuan Zhang
| Year of publication: |
2021
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|---|---|
| Authors: | Li, Yan ; Guo, Weining ; Armstrong, Steven J. ; Xie, Yi ; Zhang, Yuanyuan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-9
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| Subject: | Employee-customer identification | Frontline service employee | Relational identification | Relational job characteristics | Relational job design | Anforderungsprofil | Occupational profile | Arbeitsgestaltung | Job design | Soziale Beziehungen | Social relations | Arbeitsverhalten | Work behaviour | Arbeitsbeziehungen | Employment relations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102832 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012495023