Framework for zero-defect manufacturing in Indian industries : voice of the customer
Narottam Yadav, Mathiyazhagan Kaliyan, Tarik Saikouk, Susobhan Goswami and Ömer Faruk Görçün
| Year of publication: |
2023
|
|---|---|
| Authors: | Yadav, Narottam ; Kaliyan, Mathiyazhagan ; Saikouk, Tarik ; Goswami, Susobhan ; Görçün, Ömer Faruk |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 30.2023, 7, p. 2303-2329
|
| Subject: | Manufacturing | Customer satisfaction | Defect reduction | Framework | Indian industry | Zero-defect | Industrie | Manufacturing industries | Kundenzufriedenheit | Indien | India | Beziehungsmarketing | Relationship marketing |
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