From a functional service to an emotional ‘saviour’ : a structural analysis of logistics values for in-home consumers

Ting Li, Lanhui Cai, Yanfeng Liu, Kum Fai Yuen, Xueqin Wang

Year of publication:	2024
Authors:	Li, Ting ; Cai, Lanhui ; Liu, Yanfeng ; Yuen, Kum Fai ; Wang, Xueqin
Subject:	Affect transfer theory \| Emotional attachment \| Logistics services \| Perceived service value \| Self-control seeking \| Konsumentenverhalten \| Consumer behaviour \| Emotion \| Logistikunternehmen \| Logistics provider \| Logistik \| Logistics \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing

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