From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Lori J. Sipe and Mark R. Testa
| Year of publication: |
February-March 2018
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|---|---|
| Authors: | Sipe, Lori J. ; Testa, Mark R. |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 27.2018, 2, p. 178-195
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| Subject: | Experience economy | hospitality industry | measures | memorable experiences | service quality | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Event-Marketing | Event marketing | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/19368623.2017.1306820 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011848342