Frontline employee expectations on working with physical robots in retailing
Kim Willems, Nanouk Verhulst and Laurens De Gauquier and Malaika Brengman
| Year of publication: |
2023
|
|---|---|
| Authors: | Willems, Kim ; Verhulst, Nanouk ; Gauquier, Laurens de ; Brengman, Malaika |
| Subject: | Frontline employee | JD-R model | Physical robot | Retail | Service robots | Transformative service research | Well-being | Einzelhandel | Retail trade | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-09-2020-0340 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338164