Fuzzy evaluation of service quality in the banking sector : a decision support system

Udo Braendle, Sahar Sepasi, Amir Hossein Rahdari

Year of publication:	2014
Authors:	Braendle, Udo ; Sepasi, Sahar ; Rahdari, Amir Hossein
Published in:	Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy. - Reus, ISSN 1136-0593, ZDB-ID 2097221-0. - Vol. 19.2014, 2, p. 47-79
Subject:	banking \| customer satisfaction \| decision support systems \| SERVQUAL \| fuzzy sets \| marketing \| Fuzzy-Set-Theorie \| Fuzzy sets \| Management-Informationssystem \| Management information system \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Bank

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