Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Toni Lupo
| Year of publication: |
2015
|
|---|---|
| Authors: | Lupo, Toni |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 42.2015, p. 249-259
|
| Subject: | Airport Services quality | Service quality benchmarking | ServPerf model | Multi criteria decision making (MCDM) | ELECTRE method | Fuzzy sets theory | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Flughafen | Airport | AHP-Verfahren | AHP approach | Benchmarking |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010481998