Gap analysis between the customer's expectations and satisfaction of real estate sector using the SERVQUAL model
Narendra Singh, Mukul Gupta, Pushpa Singh
| Year of publication: |
2022
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|---|---|
| Authors: | Narendra Singh ; Gupta, Mukul ; Singh, Pushpa |
| Published in: |
International journal of Indian culture and business management : IJICBM. - Genève : Inderscience Enterprises, ISSN 1753-0814, ZDB-ID 2439496-8. - Vol. 25.2022, 1, p. 1-16
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| Subject: | customer expectation | customer satisfaction | gap analysis | real estate sector of Delhi-NCR | SERVQUAL | SPSS V23 | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Immobilienwirtschaft | Real estate industry | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJICBM.2022.120921 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012940082