Global Knowledge Management at Danone (C)

The (C) case provides an update on the B-case decision and describes the introduction of Dan 2.0, an internal social virtual network for the purpose of knowledge sharing in a company that was only used to face-to-face networking. Learning Objective: To examine innovation in knowledge management in a large company, to consider how to motivate employees to share best practices, to illustrate the implementation of an informal networking tool, and to discuss the opportunities and challenges such a tool can bring