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Co-creating the collective service experience
Carù, Antonella, (2015)
Dining alone or together? : the effect of group size on the service customer experience
Clauzel, Amélie, (2019)
Group emotional contagion and complaint intentions in group service failure : the role of group size and group familiarity
Du, Jiangang, (2014)
Refugee influx : repercussions and research agenda for service scholars
Finsterwalder, Jörg, (2017)
A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg, (2018)
Social distancing and wellbeing : conceptualizing actor distance and actor safe zone for pandemics
Finsterwalder, Jörg, (2021)