Healthcare experience quality : an empirical exploration using content analysis techniques
Frederic Ponsignon, Andi Smart, Mike Williams and Juliet Hall
| Year of publication: |
2015
|
|---|---|
| Authors: | Ponsignon, Frederic ; Smart, Andi ; Williams, Mike ; Hall, Juliet |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 26.2015, 3, p. 460-485
|
| Subject: | Service quality | Customer experience | Healthcare | Critical incident technique | Patient experience | Experience quality | Dienstleistungsqualität | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Krankenhaus | Hospital | Patienten | Patients | Beziehungsmarketing | Relationship marketing | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011389090