Heterogeneity versus homogeneity? Transformation of wage relations of the Frenchand the German public telephone operators:the case of directory inquiry services

The paper combines approaches of macro-economic regulation and interactionalanalysis in order to study the impact of privatisation on wage relationsof the French and the German public telephone operator in the field of directoryinquiry services. This multi-level (individual, local and company-wide), internationalcomparison provides a concrete case study of the impact of the transformationof socio-economic context on the wage relations of telephone operatorsin the companies under consideration. The comparison covers severallocal inquiry centres (5 in France and 5 in Germany)...

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Year of publication:	1998-05-01
Authors:	Georges, Isabel
Institutions:	Wissenschaftszentrum Berlin für Sozialforschung / Abteilung Organisation und Beschäftigung
Subject:	Privatisierung \| Arbeitsorganisation \| Telekommunikationsdienst

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0. Introduction
1. Theoretical approaches
1.1. The concept of "wage relations"
1.1.1. The broader context of the interactional system: the conceptof wage relations
1.2. The conceptual framework: inquiries as to the outcome of aninteractional system
1.2.1. First approach to the nature of change: the transformation ofthe interactional system and of wage relations
1.2.2. The impact of change and the nature of activity
1.3. Output and the transformation of wage relations
1.3.1. Review of literature
1.3.2. The historical periodicity of the rise of the question
2. Methodological remarks: doing research in a firm
3. Empirical field studies
3.1. Empirical evidence
3.2. The inquiry services in France and Germany
3.2.1. Characteristic differences
3.2.2. Characteristic similarities
3.3. The transformation process
3.3.1. The company level
3.3.2. The comparison of local case studies: company-widemeasures versus local wage relations
3.3.2.1. Company-wide measures
3.3.2.2. Local wage relations
4. Conclusion
Bibliography

Persistent link: https://www.econbiz.de/10005854846