Heterogeneity versus homogeneity? Transformation of wage relations of the Frenchand the German public telephone operators:the case of directory inquiry services
The paper combines approaches of macro-economic regulation and interactionalanalysis in order to study the impact of privatisation on wage relationsof the French and the German public telephone operator in the field of directoryinquiry services. This multi-level (individual, local and company-wide), internationalcomparison provides a concrete case study of the impact of the transformationof socio-economic context on the wage relations of telephone operatorsin the companies under consideration. The comparison covers severallocal inquiry centres (5 in France and 5 in Germany)...