High-Tech Business Services and Innovation in Germany and the UK: The Case of IT Outsourcing

Through its work in Germany and in the United Kingdom, the Anglo-German Foundation seeks to foster dialogue and co-operation between the two countries. It supports research projects, seminars and conferences promoting the exchange of experience and ideas in the social, political and economic areas.

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Year of publication:	2004
Authors:	Grimshaw, Damian ; Miozzo, Marcela ; Ramirez, Paulina ; Knuth, Matthias ; Kalina, Thorsten
Publisher:	Institut Arbeit und Technik <Gelsenkirchen>
Subject:	Outsourcing \| Internationale Kooperation \| Organisationsform

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1. Introduction
2. The significance of high-tech business services
2.1 Internationalisation, technological change and services
2.2 The rise of high-tech business services
2.3 Challenges for Germany and the UK
3. The challenge of new organisational forms
3.1 New organisational forms
3.2 The role of IT
3.3 Contracting relations
4. The peculiar case of IT outsourcing
5. Profiles of the IT outsourcing sector in Germany and the UK
5.1 Trends in IT outsourcing
5.2 Industry structure
5.3 The client market for IT outsourcing
6. The rationale for IT outsourcing
7. Organisational forms
7.1 Staff transfer
7.2 Direct outsourcing vs joint ventures
8. Contracting relations between client and IT supplier
8.1 Interpersonal relations
8.2 Contracting with a 'smart' client
9. Performance improvements
9.1 IT-enabling improvments in production
9.2 Skill-enabling performance improvements
10. Tensions between client organisations and IT suppliers
10.1 Minimising costs vs masimising revenue
10.2 Cost pressures vs innovation
10.3 Restructuring pressures
11. Conclusions and policy implications
11.1 Conclusions
11.2 Policy implications

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