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Empowered : unleash your employees ; energize your customers ; transform your business
Bernoff, Josh, (2010)
MARKETING - Harnessing the Power of the Oh-So-Social Web - People are connecting with one another in increasing numbers, thanks to blogs, social networking sites like MySpace and countless communities across the Web. Some companies are learning to turn this growing groundswell to their advantage.
Bernoff, Josh, (2008)
Empowered Angry customers are launching attacks with social media. Companies can use the same technologies to defuse the anger quickly — By empowering employees to innovate.