Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Shu-Hsiang (Ava) Chen, Shian-Yang Tzeng, Aaron Tham, and Peng-Xu Chu
| Year of publication: |
2021
|
|---|---|
| Authors: | Chen, Shu-Hsiang ; Tzeng, Shian-Yang ; Tham, Aaron ; Chu, Peng-Xu |
| Subject: | business model | customer experience | customer satisfaction | hospitality | information sharing | outbreak event disruption | Social distancing | Coronavirus | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Geschäftsmodell | Business model | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2021.1916669 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012649558