Hotel guests' revisit intentions post-COVID-19 : reexamining the role of service quality, CSR, and reputation while accounting for guests' trepidation
Guy Assaker and Peter O'Connor
| Year of publication: |
2023
|
|---|---|
| Authors: | Assaker, Guy ; O'Connor, Peter |
| Subject: | Fear of visit | COVID-19 | Revisit intentions | Hotel reputation | PLS-SEM | Dienstleistungsqualität | Service quality | Corporate Social Responsibility | Corporate social responsibility | Hotellerie | Hotel industry | Coronavirus | Reputation | Kundenzufriedenheit | Customer satisfaction | Firmenimage | Corporate reputation | Urlaubsverhalten | Holiday behaviour | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3727/108354222X16562024487341 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014423497