How and when service-oriented high-performance work systems foster employee service performance : test of mediating and moderating processes
Zhen Wang and Haoying Xu
| Year of publication: |
2017
|
|---|---|
| Authors: | Wang, Zhen ; Xu, Haoying |
| Published in: |
Employee relations. - Bradford : Emerald, ISSN 0142-5455, ZDB-ID 717300-3. - Vol. 39.2017, 4, p. 523-540
|
| Subject: | Service performance | AMO theory | Service-oriented HPWS | Service-oriented HPWS consensus | Dienstleistungsqualität | Service quality | Arbeitsleistung | Job performance | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Digitale Dienste | Web-based service | Personalmanagement | Human Resource Management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/ER-07-2016-0140 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011730507