How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Susanne Curth, Sebastian Uhrich and Martin Benkenstein
| Year of publication: |
2014
|
|---|---|
| Authors: | Curth, Susanne ; Uhrich, Sebastian ; Benkenstein, Martin |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 2, p. 147-158
|
| Subject: | Commitment | Other customers | Customer citizenship behavior | Customer-to-customer interactions | Fellow customers | Foci of consumer commitment | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Mitarbeiterbindung | Employee retention | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Emotion | Lieferantenmanagement | Supplier relationship management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010371770