How complementarity and substitution alter the customer satisfaction-repurchase link

Glenn B. Voss, Andrea Godfrey, and Kathleen Seiders

Year of publication:	2010
Authors:	Voss, Glenn B. ; Godfrey, Andrea ; Seiders, Kathleen
Published in:	Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 74.2010, 6, p. 111-127
Subject:	USA (Nordoststaaten) \| USA (Northeast States) \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Textilhandel \| Textile distribution \| Kfz-Gewerbe \| Automotive services industry

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