How consumers respond to service failures caused by algorithmic mistakes : the role of algorithmic interpretability
Changdong Chen
| Year of publication: |
2024
|
|---|---|
| Authors: | Chen, Changdong |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 176.2024, Art.-No. 114610, p. 1-14
|
| Subject: | Algorithmic interpretability | Algorithmic mistakes | Blame attribution | Consumer responses | Post-hoc explanations | Konsumentenverhalten | Consumer behaviour | Algorithmus | Algorithm | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114610 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014550349