How customer satisfaction affects employee satisfaction and retention in a professional services context
Regina-Viola Frey, Tomás Bayón, and Dirk Totzek
| Year of publication: |
2013
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|---|---|
| Authors: | Frey, Regina Viola ; Bayón, Tomás ; Totzek, Dirk |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 4, p. 503-517
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| Subject: | professional services firms | employee retention | marketing HR interface | satisfaction | client employee relationship | dyadic research | Kundenzufriedenheit | Customer satisfaction | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Personalmanagement | Human Resource Management | Beziehungsmarketing | Relationship marketing | Unternehmensdienstleistung | Business services | Freie Berufe | Professional services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010203516