How emotional response mediates servicescape impact on post consumption outcomes : an application to opera events
Berta Tubillejas-Andrés, Amparo Cervera-Taulet, Haydee Calderón García
| Year of publication: |
2020
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|---|---|
| Authors: | Tubillejas-Andrés, Berta ; Cervera-Taulet, Amparo ; Calderón Garcia, Haydée |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 34.2020, p. 1-13
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| Subject: | Emotions | Loyalty | Mediation | Perceived value | Performing arts | Satisfaction | Servicescape | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kunst | Arts |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2020.100660 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012238248