"How may I help you?" : improving telephone customer service in a medical clinic setting

Julie M. Slowiak

Year of publication:	2014
Authors:	Slowiak, Julie M.
Published in:	Journal of organizational behavior management. - Binghamton, NY [u.a.] : Haworth Press, ISSN 0160-8061, ZDB-ID 593704-8. - Vol. 34.2014, 1, p. 39-51
Subject:	customer service \| organizational behavior management \| task clarification \| goals \| feedback \| performance-contingent consequences \| Kundenservice \| Customer service \| Verhalten in Organisationen \| Organizational behaviour \| Krankenhaus \| Hospital \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality

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