"How may I help you?" : says a robot : examining language styles in the service encounter
Sungwoo Choi, Stephanie Q. Liu, Anna S. Mattila
| Year of publication: |
2019
|
|---|---|
| Authors: | Choi, Sungwoo ; Liu, Qing ; Mattila, Anna S. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 82.2019, p. 32-38
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| Subject: | Language style | Service encounter | Service agent | Service technology | Anthropomorphism | Sprache | Language | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Dienstleistung | Services | Konsumentenverhalten | Consumer behaviour | Roboter | Robot |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.03.026 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012121389