How online service recovery approaches bolster recovery performance? : a multi-level perspective
Chia-Ying Li, Yu-Hui Fang
| Year of publication: |
March 2016
|
|---|---|
| Authors: | Li, Chia-Ying ; Fang, Yu-Hui |
| Subject: | Mechanistic approach of service recovery | Organic approach of service recovery | Recovery efficacy | Recovery accountability | Recovery performance | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-014-0264-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011722225