Human issues in service design
| Year of publication: |
2002
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|---|---|
| Authors: | Cook, Lori S. ; Bowen, David E. ; Chase, Richard B. ; Dasu, Sriram ; Stewart, Doug M. ; Tansik, David A. |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 20.2002, 2, p. 159-174
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