Human-machine collaboration in online customer service : a long-term feedback-based approach
Roland Graef, Mathias Klier, Kilian Kluge, Jan Felix Zolitschka
| Year of publication: |
2021
|
|---|---|
| Authors: | Graef, Roland ; Klier, Mathias ; Kluge, Kilian ; Zolitschka, Jan Felix |
| Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 31.2021, 2, p. 319-341
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| Subject: | Human-machine collaboration | Online customer service | Textual case-based reasoning | Long-term feedback | Kundenservice | Customer service | Online-Handel | Online retailing | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12525-020-00420-9 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012615096