"I am served by a Robot!" : internal antecedents of customer acceptance of robotic hotel-service agents
Sladjana Cabrilo, Rosanna Leung, Fu-Sheng Tsai, and Sven Dahms
| Year of publication: |
2024
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|---|---|
| Authors: | Cabrilo, Sladjana ; Leung, Rosanna ; Tsai, Fu-Sheng ; Dahms, Sven |
| Published in: |
Journal of organizational change management. - Bingley : Emerald, ISSN 1758-7816, ZDB-ID 2020442-5. - Vol. 37.2024, 7, p. 1427-1445
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| Subject: | Customer technological self-efficacy | Customer-service robot acceptance | Customer-service robot perceptions | Interactive technology acceptance model (iTAM) | Service robot | Roboter | Robot | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour | Automatisierung | Automation | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOCM-08-2023-0315 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210103