Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry
Javid Jouzdani, Hadi Shirouyehzad, Niloufar Maaroufi, Ali Javaheri
| Year of publication: |
2020
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|---|---|
| Authors: | Jouzdani, Javid ; Shirouyehzad, Hadi ; Maaroufi, Niloufar ; Javaheri, Ali |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 11.2020, 2, p. 167-190
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| Subject: | ranking | electronic banking services | EBSs | customer satisfaction | fuzzy C-mean clustering | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Bank | Bankgeschäft | Banking services | Ranking-Verfahren | Ranking method | Dienstleistungsqualität | Service quality | Finanzdienstleistung | Financial services | Regionales Cluster | Regional cluster | Fuzzy-Set-Theorie | Fuzzy sets |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2020.108982 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012285571