Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Seyed Fathollah Amiri Aghdaie and Sayed Mohsen Mousavi
| Year of publication: |
2022
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|---|---|
| Authors: | Aghdaie, Fathollah Amiri ; Mousavi, Mohsen |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 37.2022, 3, p. 344-360
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| Subject: | big data | customer satisfaction | customer value | latent Dirichlet allocation | LDA | machine learning | Kundenzufriedenheit | Customer satisfaction | Big Data | Big data | Kundenwert | Customer value | Künstliche Intelligenz | Artificial intelligence | Data Mining | Data mining | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2021.10039753 [DOI] 10.1504/IJPQM.2022.126935 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013448954