Impact of after-sales service on consumer behavioural intentions
Year of publication: |
2020
|
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Authors: | Aslam, Wajeeha ; Farhat, Kashif |
Published in: |
International journal of business and systems research : IJBSR. - Genève : Inderscience Enterprises, ISSN 1751-2018, ZDB-ID 2435974-9. - Vol. 14.2020, 1, p. 44-55
|
Subject: | after-sales services | customer satisfaction | repurchase intention | word of mouth | delivery | technology | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
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