Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Elissar Toufaily, Frank Pons
| Year of publication: |
January 2017
|
|---|---|
| Authors: | Toufaily, Elissar ; Pons, Frank |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 34.2017, p. 58-69
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| Subject: | Multichannel retailing | Web 2.0 | Internet-Brokerage industry | E-relationship | E-service quality | Online customer loyalty | Multi-group Analysis | Website | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Online-Handel | Online retailing | Vertriebsweg | Distribution channel | Konsumentenverhalten | Consumer behaviour | Internet | Social Web | Social web | Online-Marketing | Internet marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.09.011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011628994