Impact of customers' digital banking adoption on hidden defection : A combined analytical–empirical approach
| Year of publication: |
2019
|
|---|---|
| Authors: | Son, Yoonseock ; Kwon, Hyeokkoo Eric ; Tayi, Giri K. ; Oh, Wonseok |
| Published in: |
Journal of Operations Management. - Wiley, ISSN 1873-1317, ZDB-ID 2013293-1. - Vol. 66.2019, 4 (15.11.), p. 418-440
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/joom.1066 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012189463