Impact of restaurant owners'/managers' handling of customers' unexpected incidents on customers' revisit intention
Tin-Chun Lin
| Year of publication: |
2018
|
|---|---|
| Authors: | Lin, Tin-Chun |
| Published in: |
International journal of economics and business research. - Olney, Bucks. : Inderscience, ISSN 1756-9850, ZDB-ID 2481914-1. - Vol. 15.2018, 1, p. 108-124
|
| Subject: | revisit intention | customer satisfaction | coupon | customer unexpected incident | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011997901