Impact of service failure : the protective layer of customer relationships
Laszlo Sajtos, Roderick J. Brodie, and James Whittome
| Year of publication: |
2010
|
|---|---|
| Authors: | Sajtos, Laszlo ; Brodie, Roderick J. ; Whittome, James |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 13.2010, 2, p. 216-229
|
| Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Firmenimage | Corporate reputation | Vertrauen | Confidence | Kundenwert | Customer value | Fluggesellschaft | Airline |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003982862