Impact of service quality dimensions on the formation of customer value in B to B services
| Year of publication: |
2013
|
|---|---|
| Authors: | Munnukka, Juha ; Järvi, Pentti ; Outi, Uusitalo |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 31.2013, 3 (3.5.), p. 286-299
|