Impact of service quality dimensions on the formation of customer value in B To B services
Juha Munnukka, Pentti Järvi and Uusitalo Outi
| Year of publication: |
2013
|
|---|---|
| Authors: | Munnukka, Juha ; Järvi, Pentti ; Outi, Uusitalo |
| Published in: |
Marketing intelligence & planning. - Bingley : Emerald Group Publishing Limited, ISSN 0263-4503, ZDB-ID 83207-8. - Vol. 31.2013, 3, p. 286-299
|
| Subject: | B-to-B-Marketing | Business-to-business marketing | Kundenwert | Customer value | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Finnland | Finland |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009760640