Impact of service quality on customer satisfaction in Malaysia airlines : a PLS-SEM approach
Muhammad Shoaib Farooq, Maimoona Salam, Alain Fayolle, Norizan Jaafar, Kartinah Ayupp
| Year of publication: |
March 2018
|
|---|---|
| Authors: | Farooq, Muhammad Shoaib ; Maimoona Salam ; Fayolle, Alain ; Jaafar, Norizan ; Kartinah Ayupp |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 67.2018, p. 169-180
|
| Subject: | Quality | Service quality | Malaysia airlines | Airline industry | Customer satisfaction | IPMA | PLS-SEM | AIRQUAL scale | Dienstleistungsqualität | Kundenzufriedenheit | Malaysia | Fluggesellschaft | Airline | Luftverkehr | Air transport | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2017.12.008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011807265