Impact of the rating system on sentiment and tone of voice : a Booking.com and TripAdvisor comparison study
Paulo Rita, Ricardo Ramos, Maria Teresa Borges-Tiago, David Rodrigues
| Year of publication: |
2022
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|---|---|
| Authors: | Rita, Paulo ; Ramos, Ricardo F. ; Tiago, Maria Teresa Borges ; Rodrigues, David |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 104.2022, p. 1-12
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| Subject: | Booking.com | Hotel category | Nationality | Online reviews | Sentiment analysis | TripAdvisor | Hotellerie | Hotel industry | Social Web | Social web | Emotion | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103245 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013255965