Impact of total quality management on customer satisfaction in Indian banking sector
Year of publication: |
2015
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Authors: | Pattanayak, Durgesh ; Punyatoya, Plavini |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 16.2015, 2, p. 127-147
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Subject: | total quality management | TQM | customer satisfaction | CS | service culture | SC | servicescape | SE | technology-based banking service | TBBS | customer focus | CF | human resource focus | HRF | India | Qualitätsmanagement | Quality management | Indien | Kundenzufriedenheit | Customer satisfaction | Bank | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services |
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